Terms & Conditions

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

Unless the context otherwise requires, references to these Terms and Conditions include any amendments or supplements in force at the relevant time; clause references are to clauses of these Terms and Conditions; headings are for convenience only and do not affect interpretation; words in the singular include the plural and vice versa; and references to any gender include all genders.

D4Driving School of Motoring is a trading name operated by Robert Szatkowski ADI, a self-employed independent driving instructor. Robert Szatkowski is registered with the DVSA as an Approved Driving Instructor and his ADI registration is kept up to date. His current ADI certificate is displayed in any vehicle used for tuition.

Some tuition offered under the D4Driving brand is delivered by Franchisee Instructors. Franchisee Instructors are independently registered ADIs who operate under a franchise licence from D4Driving. All Franchisee Instructors hold a current DVSA ADI registration, which is displayed in their vehicle during lessons.

Whether tuition is delivered by Robert Szatkowski or a Franchisee Instructor, the Student's contract for tuition is with D4Driving School of Motoring. D4Driving is responsible for ensuring that all Instructors operating under its brand meet the standards set out in these Terms and Conditions.

Where a Student's tuition is to be delivered by a Franchisee Instructor, the Student will be informed of that Instructor's name, ADI number, and contact details in writing before or at the time of the first lesson.

D4Driving requires all Franchisee Instructors to comply with these Terms and Conditions in full when delivering tuition under the D4Driving brand.

A lesson will only be made available to the Student if there is a pre-booked appointment. Lessons may be booked in person, by telephone, by email, via social media, or through the D4Driving website at www.d4driving.co.uk. It is the responsibility of both the Student and the Instructor to agree all matters relating to each lesson, including date, time, location, and duration.

A request to book a lesson is an offer by the Student. A binding contract for that lesson is formed only when D4Driving or the Instructor confirms acceptance of the booking.

Where a Student makes a single booking for two or more lessons and that booking is accepted, the contract covers all lessons included in the booking.

D4Driving will not reserve lesson slots or guarantee regularity of lessons except for specific slots accepted under a confirmed booking. D4Driving will use reasonable endeavours to make regular lesson slots available to the Student.

If the Student knows they will be late for a lesson, they should contact the Instructor as soon as possible. If the Student arrives more than 15 minutes after the scheduled start time, or is not ready to begin within that time, the Instructor will endeavour to provide the lesson but may treat it as cancelled without notice by the Student, in which case Clause 3.9 will apply.

The Student may cancel a lesson without charge if notice of cancellation is given within 24 hours of making the booking. Where a payment has been made in advance, a full refund will be provided.

Where a lesson is cancelled more than 24 hours after the booking was made, the following cancellation charges apply based on how much notice is given before the lesson start time:

If the Student cancels a lesson with less than 24 hours' notice due to exceptional circumstances — including but not limited to serious illness, accident, or bereavement — D4Driving will consider the circumstances and may, at its discretion, waive or reduce the cancellation charge.

D4Driving or the Instructor may cancel a booked lesson without liability to the Student if at least 24 hours' prior notice is given, and no charge will apply to the Student for that lesson. If D4Driving or the Instructor cancels a lesson with less than 24 hours' notice, the Student will be credited with one additional lesson at no charge.

Notwithstanding Clause 3.9, D4Driving or the Instructor may cancel a booked lesson at any time before its start without the above credit applying where: (a) due to illness, unavailability of a suitable vehicle, or other circumstances beyond the Instructor's reasonable control, the lesson cannot be provided fully or properly — in which case any advance payment will be refunded in full; or (b) the Instructor has reasonable grounds to believe the Student is not fit to drive at the time of the lesson due to alcohol, drugs (whether prescribed or otherwise), illness, or other medical condition — in which case D4Driving may at its discretion charge or not charge for that lesson, acting reasonably in doing so.

D4Driving will use reasonable endeavours to start each lesson at the booked time. If the start of a lesson is delayed by 15 minutes or more, the Student may cancel and will receive a full refund of any advance payment. If the Student does not cancel, the Instructor will add the delayed time to the lesson at no extra charge, or carry it over to a subsequent lesson. If no further lesson is booked, a proportionate refund will be made.

Where the contract is not made on D4Driving's premises, the Regulations provide the Student with a 14-day cancellation right. During this period the Student may cancel any lesson for any reason. If a lesson falls within the 14-day period and the Student has expressly requested it and it has been delivered, that lesson may not be cancelled and the Student must pay for it in accordance with Clause 5. Any advance payment for other cancelled lessons will be refunded within 14 days of receiving the cancellation.

The location for each lesson will be agreed with the Student at the time of booking. The Instructor may choose a location that requires additional travel in the interests of road safety. If the Student wishes to be collected and taken to that location, travel time will form part of the lesson time.

The minimum lesson duration is one hour. Subject to agreement between the Student and the Instructor, lessons may be extended in increments of 30 minutes.

The Student is required to pay D4Driving's fees for all lessons. Fees are charged on an hourly basis. Current fees are set out in the Price List, available at www.d4driving.co.uk or on request from the Instructor.

D4Driving may update its fees at any time by giving the Student at least 14 days' written or electronic notice. Any fee change will not affect the price of any lesson already booked and paid for at the time notice is given.

Payment must be made in advance of each lesson, or in accordance with any advance booking arrangement agreed with the Instructor. Accepted payment methods include bank transfer, card payment, or other electronic payment methods as agreed. A receipt will be provided on request.

D4Driving will at all times:

The Student confirms that they are receiving driving tuition as a consumer as defined in Clause 1.1 above.

The Student must hold a valid UK provisional or full driving licence, or a licence that is legally recognised in the UK for the purposes of driving tuition in accordance with current DVSA requirements. It is the Student's responsibility to ensure their licence is valid. If in doubt, the Student should check with the DVLA or DVSA before booking.

The Student must have their driving licence with them at all times during lessons.

If the Student has been disqualified from driving and is undertaking tuition for a retest, they must be legally entitled to receive tuition and must provide proof of that entitlement to the Instructor.

The Student must be able to read a number plate at the distance specified in the Highway Code.

The Student must wear any prescribed glasses or contact lenses at all times during lessons.

The Student must inform the Instructor of any medical conditions or prescribed medication that may affect their driving ability.

If the Student fails to comply with any of Clauses 7.2 to 7.7, or D4Driving determines that the Student is not acting as a consumer as defined in Clause 1.1, D4Driving may immediately cancel one or more lessons. D4Driving may at its discretion charge for any lessons cancelled in such circumstances.

D4Driving will ensure that all vehicles provided for lessons by any Instructor operating under the D4Driving brand are fitted with dual controls, are fully roadworthy, taxed, hold a valid MOT where required, and are fully insured for driving instruction purposes.

The Student may request to use their own vehicle for lessons. Whether this is permitted is at D4Driving's sole discretion. The Student must provide proof of the vehicle's roadworthiness, tax, valid MOT where required, and suitable insurance for driving instruction purposes.

The Instructor will discuss driving tests with the Student and advise when, in their professional opinion, the Student is ready to take a test.

The Student is responsible for booking their theory and practical tests and for checking all details on their DVSA confirmation letter.

Before booking a test, the Student must confirm with the Instructor that the Instructor considers them ready.

The Student must inform the Instructor of all test details, including date and location, at least 10 working days before the test date.

The Student must bring all required documentation to their test. Failure to do so may result in the test being cancelled and test fees being lost.

Unless the Instructor considers their vehicle unsuitable, or Clause 9.9 applies, the Instructor generally permits Students to use the Instructor's vehicle for their practical test. Whether this is permitted for any particular test is at the Instructor's discretion.

If the Instructor's vehicle is unavailable or unusable on the test date, D4Driving will use reasonable endeavours to arrange an alternative vehicle. If this is not possible, D4Driving will not be liable for the cost of a replacement test booking.

If a test is cancelled by the DVSA with insufficient time for the Student to give the Instructor the required notice under Clause 3.7, the Student remains liable for the Instructor's fees for time and vehicle use. D4Driving will advise the Student on making a compensation claim to the DVSA.

If, in the Instructor's professional opinion, the Student has not made expected progress between the test booking date and the test date, the Instructor may withdraw permission for the Student to use the Instructor's vehicle for that test. D4Driving will not be liable for any test fees lost as a result.

D4Driving may, at its discretion, terminate a Student's tuition if the Student's conduct, progress, or commitment consistently falls below the standards that D4Driving reasonably expects.

The Student may terminate their tuition at any time, subject to giving notice of any individual lesson cancellations in accordance with Clause 3.

Where Clause 10.1 or 10.2 applies, D4Driving will refund to the Student any fees paid in advance for lessons not yet delivered.

D4Driving will be responsible for any foreseeable loss or damage suffered by the Student as a result of D4Driving's breach of these Terms and Conditions or negligence. Loss or damage is foreseeable if it is an obvious consequence of such breach or negligence, or if it was in the reasonable contemplation of both parties at the time the contract was formed. D4Driving will not be responsible for loss or damage that is not foreseeable.

D4Driving provides tuition only for the Student's personal use. D4Driving will not be liable to the Student for any loss of profit, loss of business, interruption to business, or loss of business opportunity.

Nothing in these Terms and Conditions excludes or limits D4Driving's liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Nothing in these Terms and Conditions is intended to exclude, limit, or otherwise affect any rights of the Student as a consumer under the Consumer Rights Act 2015, the Regulations, the Consumer Protection Act 1987, or any other applicable consumer protection legislation, as amended from time to time. For further information about consumer rights, the Student may contact Citizens Advice or their local Trading Standards office.

D4Driving may update these Terms and Conditions from time to time. D4Driving will give the Student at least 14 days' written or electronic notice of any material change. Changes will not apply to lessons already booked before the date of the notice. Continued booking of lessons after the notice period constitutes acceptance of the updated terms. The current version of these Terms and Conditions is always available at www.d4driving.co.uk.

All personal information collected, processed, and held by D4Driving will be handled in accordance with the UK General Data Protection Regulation (UK GDPR) as incorporated into UK law by the Data Protection Act 2018, and the Student's rights thereunder.

Where tuition is delivered by a Franchisee Instructor, that Franchisee Instructor acts as a separate and independent data controller in respect of personal data collected during that tuition. D4Driving and the Franchisee Instructor each process personal data for their own purposes in connection with the tuition arrangement.

Full details of how D4Driving collects, processes, stores, and retains personal data — including the purposes for which it is used, the legal bases for processing, data subject rights, and any data sharing arrangements — are set out in D4Driving's Privacy Notice, available at www.d4driving.co.uk.

The Student may exercise their rights under the UK GDPR (including the right to access, rectify, or erase their personal data) by contacting D4Driving at the address or email listed on the website. Where the Student's tuition is delivered by a Franchisee Instructor and their request relates to data processed by that Instructor, the Student should contact the Franchisee Instructor directly using the details provided under Clause 2.4.

D4Driving is required by the Regulations to make certain information available to the Student as a consumer before any contract is formed. That information is set out in these Terms and Conditions or will be provided to the Student before the booking is accepted. All such information forms part of the contract between the Student and D4Driving.

Any other information provided by D4Driving about its tuition, services, or Instructors that the Student takes into account when deciding to book a lesson will also form part of the contract.

D4Driving welcomes feedback and takes all complaints seriously. If the Student has a complaint about their tuition or any related service, they should raise it first with their Instructor, in person, by telephone, or by email.

If the complaint is not resolved to the Student's satisfaction within 14 days, or if the complaint relates to a Franchisee Instructor and the Student wishes to escalate it, the Student may contact D4Driving directly in writing at: Robert Szatkowski, 46 Vixen Close, Peterborough, PE1 5ZD, or by email at the address listed on www.d4driving.co.uk.

D4Driving will acknowledge receipt of any written complaint within 5 working days and will aim to provide a full response within 28 days.

D4Driving is not currently a member of an approved Alternative Dispute Resolution (ADR) scheme. If D4Driving is unable to resolve a complaint to the Student's satisfaction, the Student may seek independent advice from Citizens Advice (www.citizensadvice.org.uk) or contact the DVSA.

No failure or delay by D4Driving or the Student in exercising any right under these Terms and Conditions shall constitute a waiver of that right. No waiver of any breach of any provision shall be treated as a waiver of any subsequent breach of the same or any other provision.

If any provision of these Terms and Conditions is held by a competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining provisions and the remainder of the provision in question shall not be affected.

These Terms and Conditions, the contract, and any relationship between the Student and D4Driving (whether contractual or otherwise) are governed by and construed in accordance with the law of England and Wales.

As a consumer, the Student benefits from any mandatory provisions of the law of their country of residence. Nothing in Clause 18.1 removes or reduces those rights.

Any dispute, controversy, or claim relating to these Terms and Conditions, the contract, or the relationship between the Student and D4Driving shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by the Student's place of residence.